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Customer Feedback
Here you can see some of the kind testimonials that our customers have sent to us over the past few months. If you would like to send us your comments or ideas on how we could improve our website or service please feel free to use our Contact Us page.
"WOW! That's what I call service. The parcel arrived so quickly and exactly at the time you said. I will not hesitate to use you again and to recommend you to my friends. Thank you. ."
W.C. April 2011"Just wanted to say thank you for the excellent prices and amazing fast delivery."
A.C. April 2011"super fast delivery thankyou."
J.S. March 2011"Excellent price and excellent service! I wanted a Magimix Nespresso machine. I trawled the internet and Hurst had far and away the best price. I ordered by phone but Keven (?)(Trevor - Ed.) the IT called me back to make sure everything was in order. The machine arrived 2 days later.I will definitely look on the Hurst website next time I am looking for electrical goods."
D.L. March 2011"My Goodness what service.....ordered our coffee machine on Monday evening and it was delivered today (Wednesday) enjoying a fresh brew of coffee...lovely prompt service. Thank you."
R.C. March 2011"I have just received the Kenwood Major machine which I bought from you last week. I am amazed that it left England on Thursday and is now sitting in my kitchen in Sydney. I am so thrilled with it, it's been like welcoming a new baby into the house - thank you so much for your service, we will certainly use you again."
J.S. March 2011"Thank you for great service."
M.M. March 2011"Excellent and thoughtful service, thank you very much. I'll have no hesitation in placing another order when I need something."
S.C. March 2011"Hi,I`ve just received my order and just wanted to say thanks for a very speedy service with everything as it should be,it`s much appreciated.Thanks again."
P.R. March 2011"Thank you, I Received the Kenwood 020. 25. 2. 11. Great service."
C.P. February 2011"I wanted to say how impressed I am with your service. I ordered my Kenwood at 7.30am yesterday morning and it was delivered at 9.30am today. I've never had such good service before, and will definately come to you again when I need kitchen equipment.Thank you very much for sending it so quickly."
C.P. February 2011"Received today. Many thanks for the very prompt delivery."
U.S. February 2011"thank you very much for an excellent service. We ordered a coffee machine on Monday pm, and was drinking coffee from the new machine Wednesday pm, Well done."
W.C. February 2011"Thanks for the response. I telephoned the following day and was helped by one of your staff. His friendly manner and relaxed but caring response helped me make my choice and purchased the km020 and the multi mill there and then. It arrived today and what a great piece of kit it is! Please pass on my thanks. I will shop with you again."
W.S. February 2011"Wow! What service! The lighter arrived by post this morning.............I just couldn't believe it! Thank you so much. Regards."
S.B. February 2011"Sir Thank you for despatch of Wahl massager. It arrived promptly on Thur 17th Feb, well packed & in excellent condition. Thats what i call good service."
J.M. February 2011"Hi, Just to let you know my coffee machine arrived safely within 24 hours of ordering. Many thanks for your excellent service, sadly missing from the majority of on line companies Well done."
M.V. February 2011"Just wanted to congratulate your staff on a First Class Service. My order was placed on Sunday night and it was delivered on Tuesday morning , excellently packaged . Very efficient . WELL DONE and Thankyou."
P.V. February 2011"I ordered a magimix nespresso machine Tues lunch time - it arrived Thurs lunchtime - this is excellent service THANKS."
H.S. February 2011"thankyou so much for the fast del and so helpful service you are a great team so keep it up and a Merry Merry Christmas to you all."
E.H. November 2010"I rang on 16th November to ask if Kenwood KM020 was in stock. I then ordered same on internet. Today 18th November it arrived. Could not have asked for better service. It's good to find a firm who is so efficient in this day. Thank you so much, I will definitely use you again."
C.M. November 2010"Thank you, the item received today, v nice and v quick delivery."
D.B. November 2010"Dear All, Thank you for the fantastic service provided. I received my order yesterday and I am amazed, that the Kenwood Processor made it from your shop to Malta (Customer arranged his own carriage. ed.) in less than a week. Great service, for which I thank you again and I look forward to use your service again in the near future. Best regards."
C.B. November 2010"Thank you so much for our kettle. It arrived safely on Friday and I just wanted to let you know that we are very happy customers. Thank you again!."
J.M. October 2010"Dear Hurst. Two days ago I talked to your rep re a Magimix Coffee maker, after chatting I was very happy to place an order. This morning much to my surprise and joy the coffee maker arrived. I unwrapped followed the instructions and had my first cup...Wonderful! Many Many thanks Hurst. First Class Service!."
M.N. October 2010"Many thanks for your prompt and helpful assistance - exactly what I have come to expect from your company!."
M.T. October 2010"Thank you so much for your very prompt delivery - the item arrived today. Best wishes !."
S.M. October 2010"OK thanks very much for your help, I’m very impressed with the customer service!."
M.J. September 2010"Ordered a Kenwood Major on Wednesday evening and received it on Friday morning with free delivery. We're absolutely delighted with the product and the speed of service. Also have to mention that it was the cheapest we found on the net. Thank you!."
C.W. September 2010"Just wanted to say many thanks to Mark for processing our order so quickly - ordered yesterday and machine just arrived. Not only will I check you first for future purchases, I shall also tell friends etc. that this is a family company which lives up to its values. Quite a rarity these days! Regards."
J.T. September 2010"Many thanks for your prompt service. The Kenwood major I ordered on Tuesday reached me by lunchtime today - deep in the Perthshire countryside!."
A.B. September 2010"I would just like to say thank you for the swift and prompt delivery service for my Food Processor which arrived this morning. Your serve has been 1st class and I will certainly use you again and recommend to friends."
M.G. September 2010"I just wanted to say how impressed I was with the quick delivery of the coffee maker, it was well packed and cheaper than most other stores as well. Thank you."
Z.B. September 2010"Just to say thank you so much for my order 7057 received today. Your service and pricing was first class."
K.D. September 2010"Thank you for our coffee machine, received today and tested !! Great service."
M.S. September 2010"I ordered a nespresso cube on Sunday, it was delivered Tuesday, best price on-line. Absolutely delighted would thoroughly recommend Hurst."
C.B. August 2010"It's nice in life if when you do something well someone tells you. Well Hurst & Son I'm emailing to say just how impressed I am with your online service. Simply fantastic & brilliant! I ordered my MAGIMIX 11300 M190 at 10:14 yesterday & at 11am today I was enjoying my first Nespresso coffee at home in Maidenhead. Certainly on this occasion Hurst & Son have surpassed themselves."
G.S. August 2010"What an excellent company and service. Great communication and so helpful. Exceptionally fast delivery of the SEA12 Stellar Induction Hob. Thank you once again. Right, what can I buy from you this time!!."
C.M. August 2010"I ordered a 15 minute battery charger from you and delivery was superfast, excellent service, many thanks indeed."
P.A. July 2010"Hello, I just wanted to say how impressed we were with the speedy delivery of our Panasonic breadmaker. I only ordered it Sunday pm, and it was with us Tuesday. Truly amazing. It is refreshing to find a really good service. Something that is usually lacking these days."
A.H. July 2010"Thanks for super quick service--I ordered late Wednesday and the goods were here by Friday. Next time I'm on the look out for something electrical, I'll certainly check you out. Great service all round--Well Done."
M.D. July 2010"thanks for the prompt delivery of our kenwood major to us in the isle of mann.we will be back.."
G.K. June 2010"I recently purchased a Panasonic Breadmaker and DeLonghi Coffee maker from Hurst. The prices were extremely good, service on the phone efficient and helpful, and the goods arrived very quickly and in first class condidtion 10/10 x."
A.M. June 2010"Hi, My mix has arrived safely. It's lovely."
C.A. June 2010"Superb transaction! I only ordered my Kenwood Major KM020 on Sunday 6th June and it arrived two days later. I am blown away by the speed, efficiency and professionalism of this company and cannot recommend them highly enough. Thank you."
J.H. June 2010"Just like to say thank you for excellent service despite the slight delay you managed my expectations and advised me honestly at each stage which is becoming a rare thing these days so again thank you"
A.F. May 2010"Delighted to say the Kenwood and parts arrived today. Thank you for the efficient service - shame I don't live in the Isle of Wight!"
W.M. May 2010"Thank you so much. I only ordered my KM 020 on Sunday evening and it was waiting for me when I got home tonight (Tuesday). Fantastic service, can't wait to use it now. Thank you."
B.K. May 2010"Thanks great service arrived today."
C.J. May 2010"WOW what an amazing service!!!!!, excellent web-site, super quick delivery of my Kenwood KM020 Mixer and an amazing price too, will definitely recommend you and use your services again, BRILLIANT !!!!!!!!!."
J.G. April 2010"would just like to say thank you for such a quick and efficient service. I received my new saucepan lid this morning. I was a little worried that it may not be the correct size, but it is perfect."
V.M. April 2010"Gardman Border Fencing has arrived. Only ordered Monday and here today.(Wednesday) Just want to say thank you for a brilliant service."
J.H. April 2010"Arrived very quickly, and works perfectly - best price on the net as well! Many thanks."
J.M. April 2010"Thank you for your great service. Ordered and delivered in no time at all! Will be coming back for more!"
A.C. April 2010"Many thanks for the Breville deep sandwich toaster received this morning. An excellent and very fast service. Many thanks and I will certainly use your service again."
C.W. March 2010"Guys,Just wanted to say a big thank you for providing such a professional and helpful service. The product arrived this morning - and quicker than if Britten Norman had been asked to fly it over! I will certainly be back to Hurst having now seen the size of your stock inventory. Kind Regards."
K.S. March 2010"Hi there I recently purchased a food mixer and mincer from you. Thank you for your excellent service and delivery I shall be using you again."
G.W. March 2010"I would just like to say- thank you. What an amazing service. Quick, effective and all in one piece. Well done! I would definitely use you again."
S.L. March 2010"Dear Trevor I just like to thank you for all your help and assistance. I did received the coffee machine all ready and I enjoy drinking good coffee ."
J.S. March 2010"The "Judge"glass saucepan lid arrived intact. Excellent service, the recycled packaging was great."
P.C. March 2010"thank you for quick delivery and good service."
S.M. March 2010"Just to say thank you very much for the prompt delivery of our boxes. All arrived safely and are now in use."
P.R. March 2010"I would just like to thank you for the excellent service I have received from yourselves. The Magimix Citiz M190 coffee machine which I ordered late on Monday afternoon 8th March 2010, arrived this morning, 10th March 2010. I will definitely be using your web site again and recommending you to my friends. Thanks again."
W.D. March 2010"Hi, thanks for super quick service. Machine was very competitively priced and is in use already. Very impressed!"
M.I. March 2010"Great Trevor - thanks a million for your assistance on this. I really like the site by the way, in particular the history of the store, even though it is on the internet, it still feels like a country shop, of which we used to have thousands in Ireland, mostly all closed now, with the spread of the big brand stores."
R.B. March 2010"Thank you very much for your excellent service and very prompt delivery of my Magimix Expresso maker. I opened my account on the 28th Feb and the coffee maker arrived first thing on the 2nd March. I also received two tracking emails notifying me of progress in the intervening period! My goodness I can think of several major stores who could do with taking a leaf out of your book. Well done! Regards."
C.C. Feb 2010"Wow ~ many thanks arrived a hour ago! Very pleased with the service! ."
A.B. Feb 2010"23 Feb 10, 19:46 This was when I placed my order. This morning-25 Feb 10- I received a phone call from my Mum to say that my order had arrived! I'm absolutely amazed at how quickly you have dispatched this to me. Fantastic! I had a Kenwood Chef over 26 years ago when I got married. Sadly after many years it 'died' and as I been working full-time, I haven't had a lot of time to get cracking in the kitchen. I will be made redundant at the end of March and initially plan to stay at home for a while - so it's time for my new Kenwood baby and lots of cooking - I can't wait to use it! ."
S.M. Feb 2010"Many thanks for the quick response. How surprised I was to received today the kenwood mixer I ordered from you on late Tuesday. I look forward to using it this weekend."
J.J. Feb 2010"Hi, My order arrived this morning-thanks for the fast delivery and good price.Regards."
G.R. Feb 2010"Thank you very much, received before 8AM this morning. fantastic service."
G.L. Feb 2010"This is the first time I have used your company and I have found the whole experience to be very very positive. Yours was the best price on line I could find for the goods, the communication has been fantastic and my goods are on their way. I will definitely use the company again. Very many thanks."
W.C. Feb 2010"Hi Trevor it arrived yesterday!! Many thanks for your dogged determination in getting it to us. (This was during the snow - Ed.) We will drink a toast to you when we produce our first Cappuchino later this morning! Have a great weekend."
J.W. Feb 2010"Dear Hurst, Thank you so much for the swift processing of my order and speedy delivery; I’m very grateful. Thanks Again. Regards."
I.W. Feb 2010"Hi,thank you for your excellent item and very fast delivery.THANK YOU VERY MUCH......!"
V.R. Feb 2010"Just to say many thanks for your excellent service, as the parcel arrived here in Perth this afternoon. Much appreciated!"
N.H. Feb 2010"Goods received in good order, very pleased so thanks very much. Would happily recommend you on an internet review site."
J.W. Feb 2010"thanks for your prompt service. our coffee machine arrived today & i only ordered it on monday!!! kind regards."
P.W. Feb 2010"I would like to thank Trevor for the prompt response to my decision to purchase a Magimix Nespresso coffee. The machine is first class and will be a perfect replacement for our old Krups."
C.P. Feb 2010"Ordered food processor on Saturday evening and it arrived Thursday morning - excellent service and you undercut all major suppliers by about £20. We'll be back Regards."
A.T. Feb 2010"Just recently bought a Kenwood Chef (Major Titanium KMO2O) from you and I would just like to say how impressed I was with your service. It arrived so quickly and it is an absolute pleasure to use. Many thanks."
P.C. Feb 2010"Thank you for my kettle received yesterday it is lovely and such a good price. I am well pleased."
J.T. Feb 2010"what superb service!!!!!! what a great price!!!! I have my nespresso coffee machine ready to go - whatever was promised was done - i will most certainly recommend your company to anyone I know - thank you very much."
B.T. Jan 2010"Very speedy service and a very satisfied customer."
J.M. Jan 2010"many thanks for very quick & efficient delivery of nespressso machine.ordered Sat. delivered Tues."
P.W. Jan 2010"Many thanks for your advice and help. It is a pleasure to deal with your company and I will ensure that I not only continue to shop with you myself, but will also recommend you highly to friends and family. Best wishes,."
G.P. Jan 2010"I would like to thank you for the very helpful way I was treated when trying to place my first order with your company. I was most impressed and found this to be most refreshing. I have now received my coffee machine within the delayed time stated owing to the severe weather. Many Thanks."
P.F. Jan 2010"Thank you so much for your speedy delivery and excellent service. Very impressive and I will definitely use your company again!."
C.H. Jan 2010"Thank you, Hursts, for your excellent customer service. I placed my order for a Kenwood Titanium Major mixer with you late Tuesday afternoon 12.1.10 and it was delivered by 2.00 p.m. Friday. Your on-line order update service was very useful. Very prompt service indeed, especially given the recent bad weather conditions. Thank you very much. I am looking forward to unpacking the machine and getting to grips with it!."
H.D. Jan 2010"Hi Trevor, just to let you know that he coffee machine arrived at 1pm today! Many thanks for sending it so quickly. It is wonderful. Good luck and thank you again."
A.K. Jan 2010"Hi, Just to let you know that I have received my item. Very pleased with item and service. Many thanks, I shall bookmark you for future use."
P.W. Jan 2010"You have been first class. I have already recommended you and will be sure to use your services again. Thank you again for your help."
J.H. Jan 2010"I wanted to compliment you on the outstanding customer service I have received. Coffee machine arrived this morning less than 24 hours after ordered. Have already enjoyed my first cup! Fantastic service and price - a real pleasure to shop with you. Thank you.!"
J.H. Dec 2009"Thank you so much for the extremely fast delivery of my Bodum milk frother. Ordered Thursday afternoon and received Saturday morning - and at Christmas. What great service!"
S.F. Dec 2009"Kenwood arrived safely at noon today. Excellent service. Fantastic price too- Christmas certainly has arrived early!"
R.S. Dec 2009"Dear customer services, I would just like to thank you for the excellent service we have received from yourselves. The coffee machine arrived today and we have just had a delicious cup of coffee!! I will definitely be using your web site again and recommending you to my friends. Thanks once again, and happy christmas to all your staff ."
K&C.W. Dec 2009"Very good service and price. I really appreciate it!."
C.G. Dec 2009"Good morning, Coffee machine arrived as promised. Have just enjoyed a splendid cup of coffee. Thanks for your excellent service."
P.S. Nov 2009"Hi Trevor, Many thanks for dealing with my order - just to let you know it arrived yesterday - very prompt! Many thanks."
F.R. Nov 2009"It was nice speaking to you last friday. My Kenwood Major arrived yesterday, it was perfect and has been used twice already! Thanks."
A.M. Nov 2009"Hi,mixer arrived today, looks good, thank you for your excellent service."
D.C. Nov 2009"Many thanks for the prompt efficient delivery of the mixer it was delivered at 8 am on Friday. Great service both from you and Parcelforce. Have just ordered the mincer to go with the mixer look forward to receiving this."
D.P. Oct 2009"Have just received electric fire, ordered on-line. Thank you for the speedy service."
J.S. Sept 2009"Hooray! My Kenwood mixer package was delivered yesterday - as predicted by your staff. The price was fantastic, the service excellent - many thanks. Would happily recommend your company to friends and would definitely order from you in the future."
P.B. Sept 2009"I would like to say excellent service. I ordered a Kenwood Titanium as a gift, Friendly phone staff, excellent service and prompt delivery. I will definatly shop from this site again. Highly recommended."
D.T. Sept 2009"I just wanted to say thank you very much for your fantastic service, it's first class. My order arrived today, despatched to arrive exactly as per my request. I haven't yet had a chance to test my it, but wouldn't hesitate to recommend you! Please keep up your good work, I wish you many more years of success."
W.D. Sept 2009"Recieved the new Hoover today. Extremely pleased with the service and delivery as promised. Will definitely shop with you again."
R.M. Sept 2009"Many thanks ,brilliant service as usual."
S.S. Aug 2009"Kenwood Major arrived safely on Friday- thank you for your excellent service which lives up to all the testimonials on your website."
J.P. Aug 2009"Ordered a Kenwood Major. Excellent product at an excellent price. Service was very good and prompt. A pleasure to deal with and will definately shop here again."
J.C. Aug 2009"Mixer arrived today as promised. Thank you - wonderful machine replacing my 33 year old kenwood was a hard decision. Thank you for your prompt service."
A.H. Aug 2009"My order arrived this morning in perfect condition and I am delighted with everything. Thank you so much for your care and attention."
J.S. Aug 2009"Thank you so much the order has been received today excellent service i will definitely recomend your company to my family and friends."
R.A. Aug 2009"I ordered a Stalla induction hob which was delivered very promptly and extremely well packaged. Thank you very much."
Mrs.F. Aug 2009"Thank you so much for the pan which arrived this morning. I have just placed an order with your web site for some more pans and stuff. I am very impressed by your service and quick response and will recommend Hursts to my friends as a shining example of how to run a business. Many thanks."
J.S. Aug 2009"Thank you very much for your efficiency in dealing with my order. It arrived last Friday morning. I had intended to email sooner so thank you once again."
D.W. Aug 2009"KIND ATTENTION OF TREVOR. Thank you so much for sending the grill tray, It does fit, thank you. So refreshing to deal with a company with such quick response to orders (Newport to Kent overnight, amazing) and such helpful staff. Thank you again!."
S.P. Aug 2009"Thank you for amazing quick service - arrived today!."
L.S. Aug 2009"Last Saturday, 1 August, I called your sales department and ordered a KENWOOD KM020 MAJOR TITANIUM Mixer. A courteous member of your staff recorded my details efficiently. At 08.30, yesterday, 4 August, the Mixer was delivered to my wife, at our home in remote, rural ,Cumbria. I am grateful for the service provided by your company. Please will you convey my appreciation to all those involved with the processing of my Order. I will be in touch with Hurst & Co again soon, to ask if you can provide me with a competively priced mixer for my daughter. Thanks again for your excellent service."
R.B. Aug 2009"Many thanks, I received the item yesterday and I am very happy with your service. Keep it up!."
S.S. Aug 2009"Just to let you know I received the parcel in good order and to thank you for the extremely speedy, and free, delivery - I was very impressed. I will certainly recommend you to my friends and family and hope to shop with you again in the future."
S.F. July 2009"Good afternoon Trevor The Kenwood mixer arrived as promised. Thanks for the premier service."
F.H. July 2009"Thank you for your prompt reply - it is good to deal with such efficiency. Thank you."
B.H. July 2009"Many thanks. Received and already used it. It's great. Am recommending you to all my friends!!!!!!"
S.G. July 2009"Thank-you so much, the package arrived today. Lovely to do business with you, hope to do it again sometime!"
Y.H. June 2009"Thank you for your prompt delivery of sauce pans ordered on Wednesday and delivered on Friday. I cancelled on order with a competitor as I had been waiting 3 weeks with no firm delivery for the same items. I will be recommending your company to my friends. Please can you pass this message onto your staff. WELL DONE!."
J.D. June 2009"i think the website you have is very good and it covers loads of great offers and is nice to see, how the site covers all details, in every way, i also can see alot of work has gone into your site and offers loads of products thats of a wide range, its nice to see such good offers in a tidy well planed website good to hear from you soon."
N.S. May 2009"I am delighted with my purchase and your speed of delivery."
B.B. May 2009"I ordered a knob for a Judge glass saucepan lid yesterday - it arrived in the post this morning so thank you for a very efficient service."
M.K. Feb 2009"Many thanks for excellent service. Your prices for the goods I ordered were the best I could find on the internet. Delivery was prompt and free! (I ordered an additional small item to increase my total order cost, instead of paying postage) Thank you very much.- most impressed, you are now on 'my favourites'."
B.C. Feb 2009"Just wanted to say also that I do quite a bit of internet shopping and the service I have had from your company has been the best by far. Really prompt, good updates of order processing on your website etc so I will be recommending you to my friends!."
E.M. Feb 2009"Very happy with the speed of service, goods delivered promptly as specified, thankyou."
J.C. Feb 2009"I have just received my order from you and am absolutely delighted with the Goods ....many thanks....will be recommending you definitely !"
F.A. Feb 2009"Many thanks for your help with sourcing one of those washing lines. Actually I live in North Cumbria- though my son lives on the Island which is where I have seen this type of post. So another satisfied customer for you!"
G.B. Feb 2009"You do have a great selection and I will certainly be recommending your site to mates, it is BRILLIANT (and so full of temptation.)"
F A. Feb 2009"Hello Trevor, thank you, am equally sorry I had to return the parcel, I am not usually one to complain. Also thank you for the efficient and pleasant way you dealt with this; excellent customer service, so, no, I certainly wouldn't be put off shopping with you at all."
G.C. Feb 2009"Thankyou for you responding so quickly, i cant believe your service, you have been very efficient and i will have no problems recommending you or using you again, thankyou very much"
M.B. Jan 2009"Thank you Trevor, I have ordered it from your website which I found very user friendly! "
J.M. Jan 2009"The parcel was received. Thank you for your efforts in getting this to me and sorry for the problems caused by my daughter."
J.B. Jan 2009" I ordered an egg boiler from another company in november this year hoping to receive it before christmas but after a month of trying to contact them they cancelled my order without reason. In a panic I then ordered the same egg boiler from Hurst..not only was it 5 pounds cheaper but it came within 4 days! Amazing service and a really good product 5 stars!"
L.P. Dec 2008"I miss the Island since I moved away but as one of the things I missed most was W H Hurst, this website eases my pain. Thank you !."
P.O. Dec 2008"Hi, Thank you for the fire delivered today. Delighted. Many thanks to delivery people who were extra kind. A wonderful service."
S. Nov 2008"Many thanks - the replacement knob for the lid arrived today. What service! Thank you very much."
L.S. Nov 2008"Stove arrived without problem yesterday (Wednesday) as promised. Thank you so much for keeping us well-informed of the progress of the order and we are delighted with the stove. We will keep W Hurst & Son on our list of favourite suppliers for any future orders! Best regards."
M.E. Oct 2008"My heater arrived ahead of time!, was very well packed and cheaper than any rivals.I am grateful for the effiency of Hurst, but what impressed the most was the speedy personal response to my questions ,too rare these days to go without praise. I wish other sites would follow the standards used by Hurst. From Phil, a very satisfied customer. Seasons greetings to all."
P. Oct 2008"Kettle arrived safe & sound on Wednesday 22nd OCT. It was a pleasure dealing with your company and the service that you provided was excellent, a rare thing these days. Many Thanks and Regards,."
M.W. Oct 2008"Just a quick note to say thank you for the excellent service regarding my recent order for spare saucepan lids. My order was placed on Tuesday and delivered on Thursday, the price was cheapest i could find. Will recommend your company to family and friends."
V.G. Oct 2008"Good afternoon, I would like to thank you for your speedy service and delivery!"
D.P. Sept 2008"Thanks for this Trevor. I am most impressed with Hurst's customer service. Please also pass on my thanks to the delivery man - it was lovely to see a friendly face who knew what Hurst's sold and did!"
L.R. Sept 2008"I would like to thank you very much for the great service you gave in dealing with the faulty kettle that I bought for my in laws. They also would like to pass on their thanks. We shall certainly be doing business with you in the future. We also have a friend on the Isle of Wight and shall recommend that she buys from your shops. Once again, many thanks.!"
M.C. Aug 2008"Just a quick message to say I was very impressed with your service. Even though one item was temporarily out of stock, you took the time to phone me. And offered an alterative. The items arrived well packed and on time. And the goods were of a very high quality. Thanks. A personal service. I would not hesitate in recommending you!"
L.B. July 2008"Thank you very much, my order has arrived today. I am very impressed with your excellent service and hope to use you again in the future."
F.H. July 2008"Just to let you know that I received the item I ordered on Monday, today. Perfect. Thank you for all your help and very prompt service. I will be keeping an eye on your web site in the future, excellent service."
A.B. July 2008"Just want to say the speed of your despatch and acknowledgements etc is fantastic! (So's the induction hob you sent)."
J.B. July 2008"Thank you so much, received this am. First class treatment."
V.C. June 2008"Thanks for that. It’s a pleasure to deal with your company."
D.C. June 2008"Order has now been received.And... THANKYOU all very much, for getting this item - even though it was out-of-stock initially. WELL DONE."
A.M. May 2008"Thank you so much for your amazing service. I have my lid and I'm thrilled with it. Well done!"
S.B. Apr 2008"Just received my order, really pleased with everything. I shall certainly look on your site next time I need something. Many Thanks!"
A.M. Apr 2008"The radio arrived today and my wife is delighted. She’d see one on some programme on the TV and thought it would be just the job for the shower on our boat. Many thanks for the speedy service!"
A.B. Apr 2008"Just a thank you, I cant believe it I recieved my Lamp 12.30 Saturday Lunch. That is what I call service. I only ordered it Friday Lunch. Thankyou."
P.B. Apr 2008"Thank you for the information and I have ordered the product, that is customer service at it's best."
J.W. Apr 2008"I have lived on the Island since 1968 and have been an avid patron of your store in Newport then later in Cowes since that date. Recently I was saying for about the millionth time just how unfailingly friendly and helpful I find every member of your staff to be and how rarely I am unable to find what I am seeking amongst your stock, when it occurred to me that it would be fitting to let your know how wonderful you are. Your company could give the rest of the retail section in England a few tips on how to treat their customers. Thank you all, and agood luck."
C.B. Apr 2008"Hi just to thank you for a real good bargain. Real good service. I can't fault it in any way. I will strongly recommend you to anyone. You are a first class firm."
F.W. Mar 2008"Hi Trevor, Many thanks, that is great. Your excellent service would ensure I buy again when I need to. Many thanks, Francesca ."
F.F. Feb 2008"Thanks for your message which, incidentally, made perfect sense. Thank you once again for keeping me informed. It is so good to know that there are small reliable firms like yourself out there."
V.H. Feb 2008"Hi, I am dropping a line to simply say thanks for an excellent service. I have ordered items from you and they have arrived swiftly, well packaged and are excellent value for money. I had a few questions afterwards with one item and you dealt with the matter in a most professional way. Thanks you so much."
G.F. Jan 2008"Thanks Trevor, I would be happy to shop with Hursts again (and to recommend you to others). Cheers, Steve."
S.B. Jan 2008"I really appreciate the service you and your colleagues have provided me, you have been the most helpful of any shops I have ever used online. Suffice to say, we are extremely happy with the fondue sets! I couldn't find them for sale anywhere else online except Ebay! We will definitely be making use of your service in the future. Many thanks again for the help of all your team and I hope you all have a lovely Christmas."
E.T. Dec 2007"The bowls and dishes that I ordered, were delivered safe and sound on Friday afternoon for which I thankyou. I must commend your staff on the quality of the packing and wish all concerned a very Happy Xmas and New Year. Thank you once again,."
J.R. Dec 2007"Thank you very much for a very prompt reply and a service that is beyond what I expected. I will most certainly use your Web service when I am next looking for something."
D.P. Nov 2007"Fantastic service, I ordered kettle one day received it next day. Thank you now I know there are companies out there who put the customer first."
J.H. Nov 2007"What a refreshing change from the usual 'could'nt care less' attitude in this country. This was my first experience of using your company, it will not be the last."
K.O. Oct 2007"I also wanted to thank you for the way you sorted everything out, I've already recommended your store to my friends, and I really appreciate all your effort."
B.P. Oct 2007"I also congratulate you on your Customer Service, that’s what it’s all about shopping on the web. If you get good service you’ll come back again and I certainly will if I’m looking for stuff on the web again. Well done"
C.R. Aug 2007"Received today, many thanks, great service !"
M.T. Aug 2007"recieved this morning in good condition and very fast service, Thankyou."
R.K. Aug 2007"I just wanted to thank you for the fast despatch of my order, I would certainly recomend your store to my friends and family,"
J.S. Aug 2007"I just wanted to drop a line to thank you for your unsurpassed customer service. I am most impressed."
Mr B. July 2007"Thanks for such great service. Much appreciated."
M.D. June 2007"Yours is the best service that we have recieved from any on line supplier ever anywhere!"
A.H. June 2007"Trevor,Thanks,yet again, for a speedy and well packed delivery."
B.J. June 2007"my pans arrived today and im really pleased with them , i shall certainly be ordering from you again soon thanks for all your help"
Mrs C May 2007"After receipt of the Shears that I ordered, delivered on the day specified and exactly as ordered, I would like to congratulate the W Hurst team on a brilliant new service, not only for the residents of the Island but of the country as a whole."
J.M. Apr 2007"I had to write and thank you for you excellent service, the items arrived next day after ordering! It is a relief to have a reliable supplier when I come up with these ideas. Thank you so much!!"
L.H. Feb 2007"Many thanks for your prompt reply. It's a pleasure to be able to shop with you now that you're on the Net, instead of having to wait until our sometimes infrequent visits to the Island. It's a very satisfying to be able shop with such a professional company, as many are now disappearing. To be still here after 150 years I can only confirm thatyou're doing it right and long may you do so."
J.F. Mar 2007"I have never had such good service from a department store online. This is the first time I have shopped with you and I can assure you it won't be the last. Thank you very much for your good price and delivery time. I will not hesitate to recommend you to friends."
S.D. Feb 2007"Dear Hurst Team Many thanks for the superquick delivery of the lamps."
D.C. Jan 2007"Trevor, Thanks very much for your quick,well packed, effficient service. The coffee maker was received yesterday at 9.30am. A1 service. Hope to use again."
B.J. Dec 2006"Thank you very much for all the effort put in, its very much appreciated. Thank you again and Merry Christmas."
C.H. Dec 2006"The service you gave was excellent and I would certainly use your web site again."
C.B. Dec 2006"Dear Mr Grist, Lid arrived safely today, Saturday - perfect fit. Thank you so much for first class prompt service."
M.B. Nov 2006"Dear Mr Grist, Great news - I shall order today! Thank you so much for your time and trouble."
M.B. Nov 2006"Thankyou very much for your Excellent Service. The fire was delivered on 24/11 at 0840. Thanks again."
D.F. Nov 2006"The spoons arrived this morning. What a fantastic service, many thanks."
L.M. Nov 2006
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